Welcome to our online anime figure store! We are committed to providing unique anime figures to meet the needs of anime enthusiasts worldwide. To ensure your shopping experience is enjoyable and to protect your rights, we have established the following global return policy and Australian return policy. Please read them carefully:

Global Return Policy:

1. Return Conditions:

   • Quality Issues: If you receive an anime figure with quality problems, defects, or damage, we will take full responsibility and provide free returns and refunds. Please contact us within 7 days of receiving the product and provide relevant photos to assist us in resolving the issue.

   • Dissatisfaction: If you are not satisfied with your purchase, you can apply for a return within 30 days of receiving the product. Please ensure that the product has not been used and is still in its original condition and packaging. In this case, you will be responsible for the return shipping costs.

2. Return Process:

   • Please contact our customer service team before returning the product. They will provide you with detailed return instructions and the return address.

   • Make sure to package the anime figure securely and include your order number and contact information.

   • Once we receive and inspect the returned anime figure, we will process your refund or exchange request as soon as possible. Processing time is typically within 5 business days of receiving the product.

3. Refund Method:

   • If you choose a refund, we will refund the amount to your original payment method after the return is approved. This process usually takes 3-5 business days.

   • If you opt for an exchange, we will do our best to fulfill your request. However, if the product is out of stock or unavailable, we will work with you to find a solution, including offering a refund or an alternative product.

Australian Return Policy:

Australian customers enjoy additional rights and protections under the Australian Consumer Law, including:

1. Unlimited Return Period: If you are not satisfied with your purchase, you have the right to return the product within a reasonable time after delivery, as long as the product has not been used and remains in its original condition and packaging.

2. Quality Issues: If you receive a product with quality problems, defects, or damage, you have the right to request a return, exchange, or refund at no extra cost.

We encourage you to familiarize yourself with the return policies and conditions for each product to ensure your rights are protected. We are dedicated to providing an exceptional shopping experience for anime enthusiasts worldwide and in Australia, and we will do our utmost to offer top-notch customer service. If you have any questions or need assistance, please don't hesitate to contact our customer service team.

Thank you for choosing our online anime figure store. We look forward to providing you with unique and satisfying products!